Real Call Center Transcripts Open the AI Playbook

Call centers are like busy crossroads where millions of conversations meet business goals, whether a policy question, a billing inquiry, or a reluctant upsell. Listen closely, and you hear patterns—not just what people say, but how they say it: accents, hesitations, momentary frustration, and the tiny negotiations that steer a dialogue toward resolution. A new,…

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When Geometry Controls the Edge in Non-Hermitian Lattices

Non-Hermitian physics describes systems that exchange energy with their surroundings—think of a set of coupled oscillators that leak energy, or photonic circuits with gain and loss baked in. In such worlds, the usual picture of bulk bands and smooth edge states can break down. Enter the geometry-dependent skin effect, a startling phenomenon where the very…

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The One Neural Brain That Masters Many Drones

In the world of drone racing, machines zipp through a gauntlet of gates at breakneck speeds, while human pilots read the air with instinct and nerve. A new study from Delft University of Technology asks a bigger question: could a single neural controller drive different drones as if it shared one brain across a family…

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Can AI Read Doctor’s Notes to Detect Disease?

The notes inside electronic health records resemble a bustling city at noon: patient stories, test results, medication lists, and the quiet whispers of clinicians’ judgments. They’re essential for understanding a patient’s health, but they’re also messy, unstructured, and enormous in volume. That combination has kept researchers from turning those notes into scalable, real-time health signals—until…

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Do Ant Trails Reveal Hidden Equations?

The study of how countless tiny agents organize themselves into bigger patterns is one of science scripts that reads like a nature documentary and a mathematics textbook at once. In the latest work by Maria Bruna, Markus Schmidtchen, and Oscar de Wit, a team of researchers from the University of Cambridge digs into a bold…

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Ghostly Trails: AI Learns to Track Airplane Contrails

The climate impact of aviation isn’t just about CO2. Contrails—those wispy ice clouds left in an airplane’s wake—play a surprisingly significant role, potentially rivaling the warming effect of aviation’s carbon emissions. Accurately assessing their impact, however, is tricky. Physics-based models exist, but their accuracy hinges on the quality of atmospheric data and assumptions about complex…

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AI Fails to Grasp Populism’s Nuances: Trump’s Rhetoric Reveals AI’s Limits

Can artificial intelligence truly understand the subtleties of human politics? A new study from the University of Copenhagen, led by Ilias Chalkidis, Stephanie Brandl, and Paris Aslanidis, throws cold water on that idea. Their research delves into the surprisingly complex task of using AI to identify populism in political speech, revealing unexpected limitations in even…

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Fluid Drape Over a Black Hole Reveals New Orbits

Black holes are not solitary voids; they live in neighborhoods. In a study led by Ariadna Uxue Palomino Ylla at Nagoya University, with colleagues Yasutaka Koga and Chul-Moon Yoo, researchers treat a black hole as if it wears a cloak—steely, invisible, and moving in step with a steady flow of matter. The work, a collaboration…

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